Clinical laboratory testing is a fundamental component of health care delivery. Like other members of the healthcare community Integrated Genetics wants to help. We provide a variety of options to assist patients in need of financial assistance.
Billing Customer Service
Billing service representatives can be reached at the following telephone number:
- Billing Customer Service 1-800-845-6167
- Visit our Patient Billing Center for more information about your bill and payment options
Patients should call billing customer service upon receipt of their first bill if they are interested in requesting a payment plan. Our representatives will take the first step in explaining the program to the patient. The patient will receive a statement of the payment plan schedule and the scheduled payment amounts until the balance would be paid off. There are no fees or interest charges for this program.
Special Payment Plans for Financial Hardship
Payment plans for financial hardship are offered to eligible patients regardless of insurance status.
If a patient receives charity care from the hospital/facility that sent us the specimen, a copy of the Charity Care Program approval letter/card should be attached to the test requisition form (test requisition form is completed by a medical professional). The approval letter/card should state the amount of assistance the patient receives, along with the start and end date of eligibility. We will honor the same discount and dates of eligibility that are stated on the patient’s Charity Care documentation.
Request from Physician/Facility:
A physician seeing an indigent patient may authorize Integrated Genetics to adjust a patient bill due to financial hardship by signing an indigent agreement with Integrated Genetics or by sending a letter, which states the physician did not charge the patient or reduced the physician’s fees. The letter should be dated, on letterhead and state specifically it was due to financial hardship and that the physician offered the patient the same discount.
Financial Hardship Program:
This program is for patients that do not receive charity care through their local hospital/facility or those who do not qualify for the Indigent Patient Program. If a patient is in need of reduced fees due to financial hardship the patient should call billing customer service upon receipt of their first bill. The Customer Service Representative will then request a copy of the patient’s income tax returns (1040 form) or disability benefit summary and a letter requesting the assistance. The patient’s family size and income will be compared to the Federal Poverty Income Guidelines to determine an appropriate discount.